Declaration of accessibility of the website of POLIN Museum of the History of Polish Jews in Warsaw

POLIN Museum of the History of Polish Jews is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019 on Digital Accessibility of Websites and Mobile Applications of Public Entities. The accessibility statement applies to

  • Website publication date:
  • Date of last update:

Status in terms of compliance with the Act

The website is partially compliant with the Law on Digital Accessibility of Public Entity Websites and Mobile Applications due to the incompatibilities or exclusions listed below.

Inaccessible content

  • Contrast problems in some archival information,
  • HTML/CSS validation errors.

Listed inconsistencies will be gradually corrected over the course of the year 2024.

Preparation of the accessibility declaration

  • The declaration was drawn on:
  • The declaration was last reviewed and updated on:

The declaration was drawn on the basis of an evaluation by an external entity conducted by Utilitia Ltd.

Feedback and contact information

  • Responsible for handling comments and applications: Aleksandra Cybulska.
  • E-mail: [email protected]

Everyone has the right to:

  • make comments on the availability of the digital site or its fragment,
  • make a request to ensure the availability of a digital page or its fragment,
  • request that the inaccessible information be made available in another alternative form.

The request must include:

  • contact information of the person making the request,
  • indication of the page or fragment of the page to which the request relates,
  • indication of a convenient form of making the information available, if the request concerns making the inaccessible information available in an alternative form.

The request should be reviewed immediately, within seven days at the latest. If it is not possible to provide accessibility or provide access in an alternative form within this period, the problem should dealt with within two months from the request date at the latest.

Complaints and appeals

Complaints about the failure to meet these deadlines and the denial of a request can be submitted to the supervisory authority by post or e-mail to:

  • Supervisory body: Ministry of Culture and National Heritage
  • Address: 15/17 Krakowskie Przedmieście Street
  • E-mail: [email protected]
  • Phone: 22 25 00 140

Complaints can also be filed with the Ombudsman.

Architectural accessibility

The surface around the building is made of stone pavement, which can make it difficult for people in wheelchairs or using crutches and walking frames to get to the building. At the main entrance from Zamenhofa Street, there is an audio signal device installed that allows for independent entry to the building and the opening of a wide and accessible entrance. After entering the building, one has to negotiate an 18-metre-long ramp with a slope of 8 degrees. The ramp is not equipped with handrails, there is no landing. Assistance with negotiating the ramp can be provided by the Museum staff. There is a visitor control station in the building, a person in a wheelchair can pass through one of the gates.

In the building, all spaces are accessible to wheelchair users: corridors are of adequate width, elevators lead to all floors. Direction signs and markings on the floor are provided in contrasting colors, they are convex and in Braille.

Stationary induction loops are installed in the building: at the ticket office No. 1, in the teaching room No. 2 on level 1, conference room A on level 1, at the auditorium and the King Matt’s Family Education Area. There are also induction loops to be worn on one’s neck, which are used during guided tours.

In the parking lot from the side of Anielewicza Street, two parking spaces are designated for people with disabilities. To use the parking space, one must drive the car up to the barrier, call security with a push-button, or wait for a security officer to check whether the person is eligible to park in the disabled parking space.

You can enter the building and all its rooms with an assistance dog and a guide dog.

We offer the assistance of a cashier who is fluent in Polish Sign Language. The staff member is available at the Museum's ticket desk on Wednesdays from 10AM to 4PM.